vvjili Privacy Policy

1. Introduction & Scope

vvjili ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting services at vvjili.app. This Privacy Policy ("Policy") describes how vvjili collects, uses, stores, shares, and protects your personal information in connection with your use of the vvjili platform.

This Policy applies to all users of the vvjili platform, including registered players, visitors who browse the website without registering, and individuals who contact our customer support team. It covers all personal data processed by vvjili regardless of the device or method used to access the platform — whether via desktop browser, mobile browser, or any vvjili application.

This Policy should be read alongside the vvjili Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2. Data Controller Information

For the purposes of applicable data protection legislation, vvjili acts as the data controller in respect of the personal data collected through the vvjili.app platform. As data controller, vvjili determines the purposes and means by which your personal data is processed.

If you have any questions about how vvjili processes your personal data, or if you wish to exercise any of your privacy rights as described in Section 10 of this Policy, you may contact our Data Privacy team directly:

• Platform: vvjili.app
• Email: [email protected]
• Support: 24/7 Live Chat available on the vvjili platform

vvjili processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

3. What Data We Collect

vvjili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are set out below.

3.1 Registration & Identity Data

When you create a vvjili account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and government-issued ID details (for KYC verification)

3.2 Financial & Payment Data

To process deposits and withdrawals, vvjili collects:

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details)
• Transaction history including deposit amounts, withdrawal amounts, and dates
• Currency denomination (Philippine Peso / ₱)

Full payment card numbers are never stored on vvjili servers. Payment processing is handled by certified third-party payment processors who maintain their own PCI-DSS compliant security environments.

3.3 Gaming & Activity Data

As you use the vvjili platform, we automatically record:

• Games played, bet amounts, and outcomes
• Session duration and login timestamps
• Bonus and promotion usage
• Sports betting selections and wager history
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.4 Technical & Device Data

When you access vvjili, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages visited on the vvjili platform
• Cookie identifiers and session tokens (see Section 8)

3.5 Communications Data

If you contact vvjili's customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide, for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

vvjili collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the vvjili platform (see Section 8 for full details on cookies).
• From third parties — including identity verification providers, payment processors, fraud prevention services, and where permitted by law, publicly available sources such as government databases used for KYC and AML screening.

5. Why We Use Your Data

vvjili uses your personal data for the following purposes:

• To create and manage your vvjili account and verify your identity.
• To verify that you meet the minimum age requirement of 21 years to use the platform.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To deliver the games, sports betting markets, and other services available on vvjili.
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities.
• To administer bonuses, promotions, and loyalty programs.
• To provide customer support and resolve disputes.
• To send you service-related communications such as account notifications, security alerts, and transaction confirmations.
• To send you marketing communications about vvjili promotions and new games, where you have consented to receive such communications.
• To monitor and enforce responsible gaming commitments, including managing self-exclusion requests and deposit limits.
• To improve the vvjili platform through analytics and user experience research.
• To comply with applicable laws and regulatory requirements in the Philippines.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, vvjili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and vvjili — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Processing necessary for vvjili's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

vvjili does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Technology providers: Cloud hosting, platform infrastructure, and game software providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, vvjili may disclose personal data to the appropriate authorities.
• Fraud prevention services: Third-party services used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct.

All third parties with whom vvjili shares personal data are required to maintain appropriate technical and organizational security measures and to process data only for the specified purpose. vvjili does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and to store certain preferences or session information.

8.2 Cookies Used by vvjili

vvjili uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to improve your experience.
• Analytics cookies: Help us understand how players use the vvjili platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vvjili platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

9. Data Retention

vvjili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and regulatory record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for three (3) years from the date of activity, or longer where required for dispute resolution or regulatory purposes.
• Communications data: Support chat logs and email correspondence are retained for two (2) years from the date of the communication.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with vvjili's data disposal procedures.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vvjili:

• Right to be informed: You have the right to be informed about how your personal data is collected and used. This Privacy Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data vvjili holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data. vvjili will process such requests within 30 days.
• Right to object: You have the right to object to processing of your personal data where vvjili relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes.
• Right to data portability: Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe vvjili has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Privacy team via live chat or at [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Data Security

vvjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and vvjili servers.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent third-party security firms.
• Strict access controls ensuring that only authorized vvjili personnel can access personal data, on a need-to-know basis.
• Continuous monitoring of platform infrastructure for suspicious activity and potential security incidents.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

While vvjili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying vvjili immediately if you suspect unauthorized access to your account.

12. Children's Privacy

The vvjili platform is strictly intended for adults aged 21 years and older. vvjili does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process, and vvjili reserves the right to request supporting documentation at any time.

If vvjili becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the vvjili platform, please contact our support team immediately via live chat or at [email protected].

13. Changes to This Policy

vvjili reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the vvjili platform. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.

Your continued use of the vvjili platform after any amendments have been published constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically — at least once every three months — to stay informed of how vvjili protects your personal data.

If you do not agree with any changes to this Privacy Policy, you must stop using the vvjili platform and may request account closure as described in the Terms & Conditions.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vvjili handles your personal data, please contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 directly on the vvjili platform
• Email: [email protected]

We aim to acknowledge all privacy-related inquiries within 48 hours and to resolve them within 30 calendar days. For complex requests, we will keep you informed of progress throughout the process.

If you are not satisfied with vvjili's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.